Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
Quick Checklist
- Verify the casino holds a valid license from a reputable authority (e.g., Curacao eGaming).
- Check that the site uses SSL encryption (look for the padlock icon in the address bar).
- Read the bonus terms carefully — especially wagering requirements, game contributions, and maximum bet limits.
- Set personal deposit and session limits before you play.
- Use a strong, unique password and enable two-factor authentication (2FA) if available.
- Test the customer support response time with a quick question before depositing.
Account Setup
Follow these steps to create your account and make your first deposit:
- Navigate to Pointsbet app and click the ‘Register’ or ‘Sign Up’ button.
- Fill in the registration form with your email, username, password, and personal details (name, date of birth, address). Ensure the information matches your ID documents to avoid verification issues later.
- Confirm your email address by clicking the link sent to your inbox.
- Complete the Know Your Customer (KYC) process by uploading a copy of your passport or driver’s license and a recent utility bill. This step is mandatory before any withdrawal.
- Log in using your pointsbet login credentials and head to the cashier to make your first deposit. Choose a payment method that suits you (see the table below for options).
Wagering Calculation
Understanding wagering requirements is crucial to evaluate a bonus’s true value. Let’s calculate the expected loss from a typical welcome bonus.
Example scenario:
- Deposit: $100
- Bonus: 100% match up to $100 (so you receive $100 bonus)
- Wagering requirement: 30x (bonus + deposit) = 30 x ($100 + $100) = $6,000
- Game contribution: Slots contribute 100%, table games contribute 10%
If you plan to play only slots, the wagering is straightforward: you must wager $6,000 on slots. The house edge for typical slots is around 5%. Therefore, your expected loss while meeting the wagering is $6,000 x 0.05 = $300. Since you only deposited $100, you are likely to lose your deposit and bonus before meeting the requirement.
If you play table games (contribute 10%), the required wagering effectively becomes $6,000 / 0.10 = $60,000, which is nearly impossible to clear. Always check the contribution percentages before playing.
To calculate the expected value (EV) of a bonus, use this formula:
EV = Bonus – (Wagering x House Edge)
In our example: EV = $100 – ($6,000 x 0.05) = $100 – $300 = -$200. A negative EV means the bonus is not profitable on average. Only accept bonuses with positive EV or if you value the entertainment.
Safety & Licensing
Pointsbet operates under a Curacao eGaming license (sub-license). This means the casino is regulated but not as strictly as Malta or UKGC licenses. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country. Consult a tax advisor to understand your obligations. The site uses 128-bit SSL encryption to protect your data. Always verify the SSL certificate by clicking the padlock icon.
Money In, Money Out
Below is a summary of typical deposit and withdrawal options available at Pointsbet:
| Payment Method | Deposit Minimum | Withdrawal Time | Limits |
|---|---|---|---|
| Visa/Mastercard | $20 | 3–5 business days | $500 – $5,000 per week |
| Skrill | $10 | 24–48 hours | $200 – $10,000 per week |
| Neteller | $10 | 24–48 hours | $200 – $10,000 per week |
| Bitcoin | $25 | 1–2 hours | $500 – $50,000 per week |
Deposits are instant, while withdrawals are subject to processing time and KYC verification. Always use the same method for withdrawals if possible.
Common Problems & Fixes
- Login failed: Clear your browser cache and cookies, or try a different browser. If the issue persists, reset your password via the pointsbet login page.
- Withdrawal pending > 72 hours: Contact customer support to check if additional document verification is needed.
- Bonus not credited: Ensure you entered the bonus code during deposit (if required). Check the ‘My Bonuses’ section.
- Game won’t load: Update your browser to the latest version or enable JavaScript. For mobile, use the progressive web app (PWA) launched from your browser.
- Self-exclusion request: Email support directly with a clear request; they must process it within 24 hours under Curacao rules.
Players Ask
How do I create an account?
Click the ‘Register’ button, fill in your details, verify your email, and complete KYC before your first withdrawal.
What are the wagering requirements for the welcome bonus?
The standard welcome bonus has a 30x wagering requirement on the deposit plus bonus amount. Game contributions vary.
Can I use cryptocurrency to deposit?
Yes, Bitcoin is accepted and offers fast withdrawals with lower fees.
Is Pointsbet licensed?
Yes, it holds a Curacao eGaming license. Check the footer of the site for the license number.
How long do withdrawals take?
E-wallets take 24–48 hours, cards 3–5 business days, and Bitcoin 1–2 hours after approval.
What should I do if my login stops working?
Try clearing your cache, resetting your password, or contacting support. Ensure your account isn’t locked due to inactivity.
Do you offer a mobile app?
We offer a mobile-optimized website and a progressive web app (PWA) that you can add to your home screen for an app-like experience.
Are there country restrictions?
Yes, players from the US, UK, and several other jurisdictions are not accepted. Check the terms.
How can I set deposit limits?
Go to your account settings and look for ‘Responsible Gambling’ or ‘Deposit Limits’. You can set daily, weekly, or monthly caps.
Insider Advice
Responsible gambling tools are available to help you stay in control. Use the following features:
- Deposit limits: Set a maximum amount you can deposit per day, week, or month. You can lower the limit at any time, but increases take 24 hours to take effect.
- Session limits: Set a time limit for your gaming sessions. The site will log you out automatically when the time expires.
- Self-exclusion: If you need a longer break, activate self-exclusion for a period of 6 months or longer. During this time, you cannot access your account or receive marketing materials.
Remember: Gambling should be entertainment, not a way to make money. If you feel your gambling is becoming a problem, seek help from organizations like GamCare or Gamblers Anonymous.
By following this guide, you’ll be better prepared to enjoy your experience at Pointsbet while keeping your finances and personal information safe. Always gamble responsibly and never bet more than you can afford to lose.